All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: info@thevastarchive.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

Before all orders are placed on our website, customers have to check our terms on their desired product. Customers will not be able to complete their purchase/preorder until they have selected this box and ALL customers are responsible for reading the terms and conditions, shipping turn around times, etc. before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail on our policies page and in each customer's order confirmation which will be sent to them via. email. After purchasing any item, you are now fully committed to abiding by our shipping duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDERED item(s), updates will be provided every single Monday on our website's homepage until all orders have been successfully shipped out to our loyal and patient customers. We also suggest you follow our INSTAGRAM: @thevastarchive, where we will post updates every few days on the progress of your PREORDER. Thank you

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’sPREORDER fulfillment 

All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team:

info@thevastarchive.com